Frequently Asked Questions

Q1
Is there a fee to watch films?
A1
Except for the paid events, you can watch films for free.
Q2
Do I need to reserve tickets?
A2

We do offer same-day tickets at each venue, but we encourage you to reserve tickets in advance through Peatix. If tickets sell out beforehand, we cannot offer same-day tickets at the venues. However, waiting tickets may be available on the day depending on the number of no-shows.

Salon Members may enter screenings without reservation, except for paid events.

For more details, please visit the ticket page.

Q3
What are waiting tickets?
A3

If same-day tickets sell out, we will provide waiting tickets. If there are empty seats available on the day, you can enter with a waiting ticket 5 minutes prior to the screening.

※We cannot guarantee entrance with a waiting ticket until 5 minutes before a screening.
Q4
Are seats allocated?
A4
All seats are unreserved. We kindly ask you to leave when the screening finishes to allow for next audience members to be seated.
Q5
Are the films subtitled?
A5
Films will have subtitles in English, Japanese or both languages.
Q6
Can I eat or drink at the venue?
A6
Only drinks with caps are allowed at the venues. Food is not allowed.
Q7
Can I take photos or videos?
A7
Taking photos and videos is prohibited inside the venues, but you may do so at the photo booths or lobbies.

If you have any other questions, please e-mail us with the following:
・Name
・E-mail address
・Phone number
・Question


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